PRIVACY POLICY

This privacy policy explains how we use and protect the information you provide when using this website.We are dedicated to safeguarding your privacy, and any information you provide will be used solely in accordance with this privacy statement. This page will be updated with any changes to this policy. Please check this page occasionally to ensure you are happy with any changes.

What personal information do we collect, and why

While you browse our site, we use cookies to keep track of your cart contents. When you make a purchase, we will ask for information, including your name, billing, shipping, and e-mail addresses, as well as your phone number, credit card/payment details, and account holder details like username and password. This information allows us to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your store account
  • Comply with legal obligations, such as calculating taxes
  • Send marketing material at your request

If you create an account, we will store your name, address, e-mail, and phone number to assist you in completing checkout on future orders. We generally hold your information for as long as it is required to fulfil the intended purposes for which it was collected and any legal requirements. For example, a legal obligation is to retain five years of order information for taxation and accounting purposes. This information includes your name, e-mail address and billing and shipping addresses. You are not obligated to provide any information we request. However, if you withhold information, we may not be able to provide the goods and services that depend on that data.

Who can access your information?

Members of our team have access to the information you provide us. Administrators and shop managers can access order information, such as purchase and shipping details, and customer information, including your name, e-mail address, billing, and shipping information. Team members use this information to fulfil orders, process refunds, and offer support.

Information supplied to third parties

We share information with third parties when:

  • Authorised or required by law, e.g. disclosure to various government departments and agencies.
  • In the public interest, e.g., where a crime, fraud, or misdemeanour is committed or suspected, disclosure against the customer’s rights to confidentiality is justified.
  • With your consent, verbal or written.
  • Service providers who assist in supplying you with the goods and services we offer, e.g. taking payments and shipping.

Payments

We accept payments through PayPal and Stripe. When processing payments, PayPal or Stripe will receive personal data required to manage or support the payment. This information includes the purchase total and billing information. Please see the PayPal Privacy Policy or Stripe Privacy Policy for more details.

Shipment and shipment tracking

Shipping providers can access the information you provide us required to calculate the shipping cost, make deliveries and offer tracking services. This information includes your name, phone number, e-mail and delivery address, and the parcel’s contents, weight, and dimensions. This information allows us to route the package and answer the sender and receiver queries. Please see the Australia Post Privacy Policy for more details.

Protection of personal information

Armchair Aviator protects your personal information from unauthorised access, loss, misuse, disclosure, or alteration. We also destroy or permanently de-identify personal information when it is no longer required. The measures we take vary depending on the information type and the collection and storage method.

Access to your personal information

We will provide any of your personal information on record free of charge, given reasonable notice and proof of identity. You can request that we erase any personal data we hold about you except for data we are obliged to keep for administrative, legal, or security purposes. If you require access to your personal information, don’t hesitate to get in touch with us.

Linked websites

Linked websites are too independent organisations. Before disclosing personal information to them, we recommend reading and understanding their terms and conditions.

Who are we

This website and all goods and services offered are the property of Armchair Aviator, ABN 8482475127.

Australian Federal Government Privacy Legislation

More information about Privacy Legislation is available from the Federal Privacy Commissioner at www.privacy.gov.